CANCELLATION POLICY
You can cancel your order for a full refund any time before it ships. Email customer.service@svensoutlet.com with your order number as soon as possible. Orders usually ship within 1–3 business days, so the sooner we hear from you, the better. Once an order has shipped, it can't be canceled, but you can return it under our 30-day return policy. Refunds for canceled orders go back to your original payment method within 5–10 business days.
OUT-OF-STOCK POLICY
Sometimes an item sells out after you order it. If that happens, we'll email you within 2 business days and give you a choice: wait for it to come back in stock, swap it for a similar item, or get a full refund. If we don't hear back from you within 5 business days, we'll refund the item to your original payment method. Refunds arrive within 5–10 business days.