Refund policy

At Sven's Outlet (svensoutlet.com), we want you to be happy with your order. If something isn't right, you can return it within 30 days of delivery.

Eligibility
- Items must be unused and in their original packaging.
- Please keep your order number or proof of purchase.
- Items that have been used, assembled, modified, or damaged by misuse can't be returned.
- Sale items can be returned unless the product page says "final sale."

How to start a return
Email us at customer.service@svensoutlet.com with your order number and the reason for the return. We ship from several fulfillment partners, so please don't send items back without contacting us first. We'll reply with return instructions and the return address. Items sent back without approval may not be accepted.

Damaged, defective, or wrong items
If your order arrives damaged, defective, or incorrect, email us within 7 days of delivery with your order number and a photo. We'll make it right with a replacement or a refund, and you won't pay for return shipping.

Return shipping
For returns that aren't due to our error, you're responsible for return shipping costs. Original shipping was free, so nothing is deducted for it.

Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds go back to your original payment method within 5-10 business days. Your bank or card issuer may take extra time to post it.

Exchanges
The fastest way to get a different item, size, or color is to return the original and place a new order.

Questions
Contact us at customer.service@svensoutlet.com.